Service Co-ordinator

Admin and Secretarial

Job description

Our client is a world leader in science, offering innovative solutions to our New Zealand businesses in the health, education, industrial, and environmental sectors.

They are currently seeking a Service Operations Representative in Albany for a contract position with a competitive salary.

Key Responsibilities:

  • Act as the primary interface between the customer and the Technical Service team.
  • Provides exceptional customer service to both internal and external customers.
  • Proactively build relationships with customers and engineers.
  • Ensures customer inquiries are escalated in accordance with the Service Level Agreements.
  • Responsible for answering customer inquiries via telephone & Salesforce. Completes administrative tasks to support the service team.
  • Despatch Service Orders to engineers, scheduling and confirming bookings.
  • Liaise between customer and engineer keeping both informed of any changes to appointments.
  • Daily invoicing to ensure job closure and revenue raising
  • Investigating and completing credits for disputed invoices
  • Contributes to maintaining company objectives on average speed of answer and first call resolution.
  • Meets and exceeds productivity and quality standards as set forth by department management.
  • Adheres to schedule, including regular, reliable and punctual attendance at work
  • Ability to communicate at all levels and build rapport with customers and the Service Team.
  • Ability to demonstrate strong written and verbal skills.
  • Good experience with Word, Excel and Outlook, Salesforce
  • Ability to work within a team environment with minimal supervision.

    Minimum Requirements/Qualifications:

    Qualifications & Experience

    • Bachelor's degree, preferably in an engineering discipline or technical field, or service business management
    • Customer Service or Call Centre experience preferred

      Skills & Attributes

      • Customer Focused - Builds strong customer relationships and delivers customer centric solutions
      • Communicates effectively - Develops and delivers multi-mode communication that conveys a clear understanding to the desired audience
      • Situational adaptability - Adapting approach and demeanour in real time to match the shifting demands of different situations
      • Action Orientated - Taking on new opportunities and touch challenges with a sense of urgency, high energy and enthusiasm
      • Resourcefulness - Securing and deploying resources effectively and efficiently
      • Balances stakeholders - Anticipates and balancing the needs of multiple stakeholders
      • Collaborates - Building partnerships and working collaboratively with others to meet shared objectives

        HOW TO APPLY

        • To be considered for this position, submit your CV and Cover Letter online. For a confidential discussion please call Jenny on 021 222 7902/ or email jnguyen@adecco.co.nz