Client Service Representative

Admin and Secretarial

Job description


This is a great opportunity with an industry leading company dealing in thermal building solutions and lightweight architectural panels, More than just the leading manufacturer of insulated panels they have unrivalled experience in design assistance and construction. Founded in Australia they have been distributors and installers of EPS-FR cored panel, Factory Mutual Approved PIR cored panel and and Factory Mutual Approved Mineral Fibre cored panel since 1950 they are in the unique position to be able to offer the customers impartial advice on the right insulated panel solution to meet their needs.

Your role will be varied and based on the overview below, however a willingness to roll up your sleeves and do what's needed is essential. You will with both customers and the rest of the team, so customer service and attention to detail will be essential to your success in this role.

Duties and responsibilities

  • Prepares & provides standard direct sales quotes to the customer (based on obtaining customer sign off on measurements; authority levels are: Sales Administration can quote to a maximum limit $10k; Sales Executive 10-50k; RM/CEO 50k+)
  • Enter Quotations and entering Sales Orders into PRONTO in a timely manner.
  • Receiving Sales calls, dealing with or referring enquiries to the appropriate Sales team member.
  • Maintaining contact with customer throughout the job until completion and keeping the customers informed of any issues with their orders - i.e. ETA changes.
  • Provision of brochures and sales materials to distributors and customers.
  • Attend weekly Sales meetings and provide feedback.
  • Communicate production requirements through manufacturing schedules.

    Key Position Requirements

    • Previous experience in direct supply quoting and customer services ideally in a manufacturing or building. product supplier.
    • A high level of mathematical skills is required.
    • Basic Accounting knowledge with an understanding of GP margins and mark-ups.
    • Valid motor vehicle driver's licence is preferred.
    • Self-motivated Multi-tasker with a high level of Attention to detail.

      If you think this is the right position for you apply now if you would like to hear more information about role feel free to call Matthew on 0800 178 233.